Revenue Operations
& Change Leader
I bring deep experience in building and scaling teams and strengthening cross-department execution to drive predictable outcomes and revenue growth. I have an entrepreneurial mindset and a strong bias toward action. What drives me most is the work itself and the satisfaction of building, learning, fixing, and making things work.
I'm typically brought in when
- Growth depends on an operational transformation.
I diagnose fast, take responsibility, and turn unclear situations into measurable outcomes through clear priorities and execution discipline. - Something needs to be built from scratch, in motion.
I step into undefined problem or opportunity areas, learn fast, create structure from first principles, and build teams and processes that didn't previously exist. - Performance must be lifted through experienced leadership.
I develop strong team leads and inspire teams to perform — setting high standards and creating environments built on trust and ownership.
My work includes
- Rapidly diagnose operations and set direction for change
- Clarify ownership, roles, handoffs, and priorities
- Design and run efficient decision forums
- Rebuild revenue and service workflows for scale and growth
- Establish KPIs and systems that drive behavior
- Recruit and develop high-performing teams
- Lead organizations through change while maintaining momentum
Track record
4 teams and operating models built or transformed
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35+ professionals led and developed, 25 recruited
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2 digital and service business capabilities build
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3+ core systems and tools implemented
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3 ISO certifications achieved (ISO 9001, ISO 14001, ISO 45001)
First Sustainability Report delivered
10+ governance and trust positions held, including chairman roles
Operational impact
Transformed a reactive service team into a scalable Customer Success organization | Buildie
Rebuilt a reactive support function into a commercially focused Customer Success organization with clearly defined roles and scalable processes, establishing the foundation for a service business — reducing churn from 5.7% to 3.4% and increasing Technical Support CSAT from 4.6 to 4.9.Implemented a new CRM to unify Revenue Operations | Buildie
Led the organization-wide rollout of a new CRM as the backbone for aligning Sales and Customer Success toward shared goals. Replaced dozens of siloed spreadsheets and tools with a unified operating model, enabling end-to-end visibility across the customer lifecycle, and creating a scalable foundation for international growth.Strengthened execution through data-driven operating discipline | Buildie
Driving the organization toward data-driven development by establishing basic monthly SaaS metrics like NRR, GRR and Gross Revenue Churn, and defining a dedicated analytics and reporting capability using PowerBI. Building visibility into core product usage metrics, including product adoption, feature utilization, DAU/WAU/MAU, and license utilization.- Led the discovery of a new digital service | Framery
Led the steering group and end-to-end initiative, modeling user experience, customer journeys, and delivery models, and driving the work to the point where the capability was formalized and a dedicated Product Manager was hired to scale it. - Built a new Customer Success Team from scratch | Framery
Established a completely new Customer Success team, defined roles, and built processes to both deliver and sell digital services, resulting in Framery's first-ever digital service subscription sale. - Rebuilt Technical Support operations | Framery
Established a new Technical Support team, hired a team leader, and refined processes and operating methods. Significantly improved first response time from two weeks to a few days and reduced the "Waiting for Service" ticket queue from 100 to 10, achieving an average CSAT of 4.8.
- Built a digital-led Customer Success model for scaled customer communicatin | Framery
Implemented a Customer Success Management platform to automate post-sales communication by integrating CRM and product usage data. Standardized and scaled customer experience by delivering hundreds of personalized messages per month to the right customers at the right time, eliminating manual work and improving consistency. - Led major aftercare project | Framery
Directed Framery's largest aftercare project, achieving an NPS of over +80. This project involved training and equipping 30 Framery employees to travel to 12 countries, visit 130 customers, and service 900 phone booths and meeting pods. - Achieved first ISO certifications and published Sustainability Report | Framery
Led the development efforts that resulted in Framery obtaining its first ISO certifications (ISO 9001, ISO 14001, and ISO 45001) and published the first Sustainability Report following the practices of the GRI standard.